Privacy Policy

Effective date: 01 September 2025

Elopement Buddy (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard information when you use our website and services.

1. Information We Collect

When you use Elopement Buddy, we may collect the following information:

Account details: name, email address, password (hashed).
Billing details: payment information processed securely by Stripe. We do not store your card details.
Usage data: events you create, preferences you set, features you access.
Communications: emails sent to our support team, form submissions, and responses to surveys.
Technical data: IP address, browser type, device information, and cookies for analytics and session management.

2. How We Use Your Information

We use the information we collect to:

Provide and improve our services.
Send service-related communications, including alerts, confirmations and support messages.
Process payments securely through Stripe.
Customise your in-app experience.
Communicate product updates, new features and marketing (where you have opted in).
Detect and prevent fraud or abuse.

3. Sharing Your Information

We do not sell or rent your personal information. We may share data with:

Service providers: Stripe (payments), email delivery services, and hosting providers.
Legal authorities: if required by law or to protect our rights.
Business transfers: in the event of a merger, acquisition or sale of assets.

4. Data Retention

Account data is retained for as long as you maintain an active subscription.
Support enquiries and form submissions are kept for record-keeping and training purposes.
You may request deletion of your personal data at any time by contacting us.

5. Your Rights

Depending on your location (e.g. UK, EU, California), you may have the right to:

Access, correct or delete your personal data.
Restrict or object to our processing of your data.
Request data portability.
Withdraw consent where processing is based on consent.

To exercise these rights, please contact us via our support page.

6. Cookies

We use cookies to:

Keep you signed in.
Measure site traffic and usage with analytics tools.
Improve site performance.

You can disable cookies in your browser settings, but some features may not function correctly.

7. Data Security

We take reasonable measures to protect your data, including encryption, secure hosting and limited access controls. However, no system is completely secure, and we cannot guarantee absolute protection.

8. International Transfers

Your data may be transferred and processed outside your country of residence. Where required, we use standard contractual clauses or equivalent safeguards.

9. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Scotland. Any disputes relating to this Policy shall be subject to the exclusive jurisdiction of the Scottish courts.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly stated.

11. Contact Us

If you have any questions or requests about this Privacy Policy, please contact us through our support page.